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Your Rights and Our Legal Commitments

mponusa link operates under a clear legal framework designed to protect your account, your data, and your transactions — access depends on local law, and we outline exactly…

Jurisdiction-Aware AccessDANA & OVO CoveredGoPay & QRIS IncludedAccount Data Rights24-Hour Support Access

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What Our Legal Policy Covers for You

mponusa link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal policy sets out the conditions under which your account on mponusa link is created, maintained, and — where necessary — closed. Access to certain features depends on local law and where local law permits, meaning some services may not be available in every region

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of Indonesia. We collect only the account data required to process your deposits through DANA, OVO, GoPay, and QRIS, and we do not share that data with third parties outside of payment processing. Your transaction records are retained for a minimum of twelve months for dispute
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resolution purposes, after which data is reviewed for deletion eligibility. Any changes to these terms are communicated via email to your registered address at least fourteen days before they take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a specific clause in our terms, our support team is reachable around the…

ACCOUNT SECURITY DETAIL

Inside mponusa link Data and Security Practices

We handle your personal and financial data with a set of concrete practices — not vague promises.

Data Encryption at Rest

All account data — including your DANA and OVO transaction history — is encrypted using AES-256 at rest. This means your records cannot be read even if storage is accessed without authorisation.

Cookie Policy

We use session cookies for login continuity and analytics cookies to measure page performance. You can manage cookie preferences from the footer of any page; analytics cookies are off by default for new accounts.

Account Access Logs

Every login to your account is time-stamped and stored for 90 days. If you notice an unfamiliar session in your account history, contact live chat immediately and we will lock the account within minutes.

Data Retention Schedule

Transaction data linked to GoPay and QRIS deposits is retained for twelve months. After that window closes, we review each record for deletion eligibility and notify you by email before any action is taken.

Right to Request Changes

You may request a correction or deletion of your personal data at any time by emailing our policy inbox. We process all such requests within seven business days and confirm completion in writing.

Third-Party Disclosure Rules

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent required to complete your transaction. No marketing or analytics third party receives your personal account data.

Common Questions About Your Rights on mponusa link

These are the questions our support team receives most often regarding legal terms, account rights, and data practices. Each answer reflects our current policy as it applies to Indonesia accounts.

Our legal policy applies to every account holder in Indonesia. Access to specific features depends on local law and where local law permits — we review regional eligibility regularly and update the policy terms accordingly.

Email our policy inbox with the subject line 'Data Access Request' and include your registered account email. We will compile your data summary and deliver it to you within seven business days of receiving the request.

Yes. Submit a deletion request via the Help Centre Portal or by email. We will remove all non-statutory data within fourteen days. Transaction records required for financial compliance are retained per our twelve-month schedule before deletion.

No. Payment data from DANA, OVO, GoPay, and QRIS is shared only with the payment processor completing your transaction. We do not pass financial data to advertisers, analytics companies, or any unrelated third party.

We notify you by email at least fourteen days before any material change takes effect. You will have the option to close your account during that window if you do not agree with the updated terms.

Login session records are kept for 90 days. After that period they are purged automatically. If you need a record of a specific session for a dispute, contact support within that 90-day window.

Dispute resolution depends on local law and the jurisdiction applicable to your account. For Indonesian accounts, we follow the procedures outlined in the full terms available in the Help Centre Portal under the Legal section.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

Inside mponusa link Data and Security Practices

Data Encryption at Rest

Cookie Policy

Account Access Logs

Data Retention Schedule

Right to Request Changes

Third-Party Disclosure Rules

Common Questions About Your Rights on mponusa link

01 Who does mponusa link's legal policy apply to?

02 How do I request a copy of the data mponusa link holds on me?

03 Can I ask mponusa link to delete my account data?

04 Does mponusa link share my DANA or OVO transaction data with advertisers?

05 What happens to my account data if mponusa link's terms change?

06 How long does mponusa link keep my account login history?

07 Which law governs disputes about my account on mponusa link?

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